Transforming care delivery with voice AI
Popai unlocks value from thousands of monthly care coordination calls. Our AI solutions ensure that critical information shared in calls is captured and acted upon - leading to standardized care, improved patient outcomes and higher operational efficiency
Transform Patient Care with AI-Powered Insights
Popai processes care management calls with AI, uncovers key aggregated insights from 100% of patient calls and enables easy automated actions elevating the patient care experience to new heights
Humans are the ultimate data integrators
Conversations with people bridge any interoperability gap and paint the full picture of patient journey. Integrate into any call channel, and process raw conversations with patients, clinicians and community services. Advanced AI ensures proper handling of medical terms and multiple languages.
Gain unprecedented visibility into clinical and operational insights
Critical value to your organization is hidden within the content of patient calls, up until now anecdotally sampled with manual listening. Interactively discover the full scope of objective and aggregated calls content with self-service AI tools, custom reports and performance dashboards.
Automatically trigger workflows on events
Take insights to the next level by triggering actions on key events identified by AI during conversations. With your best practices built into the system, you can automate documentation into the EHR, suggest real-time talking points and automate escalations, reducing manual tasks and ensuring standardized care.
Unlock Powerful Benefits that Elevate Your Care Delivery
Popai's platform connects deeper into everyday care coordination calls, and uncovers opportunities to improve patient care, streamline workflows, improve operational efficiency and support VBC strategy.
Support strategic decision making
Replace manual quality spot checks and sampling with aggregated insights over all of your call operations - facilitating strategic decision making and driving higher performance
Accurate risk adjustment
Not all medical conditions and indications for disease are easy to capture in live calls - use AI as a safety net to ensure they are being captured, improving HCC documentation and downstream care
Improve quality performance
Understand the underlying barriers voiced by patients in calls that may be holding you back from reaching quality goals, and uncover hidden operational inefficiencies by tapping into care calls
Standardize care journeys
Empower your team to follow organizational guidelines and best practices, as if they can ask for instant advice from your top experts in any field—bridging training gaps and variations in expertise
Reduce administrative burden
Free nursing teams from time-consuming documentation and low-productivity calls, so they can focus more on patient care and building personal connections
Solutions Tailored to Transform Care Delivery
Popai offers a suite of innovative solutions to enhance every aspect of care delivery. With real-time insights into conversations and automated workflows, our platform helps healthcare teams make informed strategic decisions and achieve better outcomes.
Conversation visibility
Explore calls content and discover actionable insights to support strategic decision making
Best practice adherence
Provide coaching before, during and after calls to help staff follow standardized care and stay on track with care pathways
Automate manual workflows
Identify key events with NLP and streamline downstream tasks with Popai's integration engine, cutting down on administrative work
Timely interventions on rising risk
Capture patient risk indications that may be overlooked in live conversations, and suggest next steps in real-time
Empowering Every Patient Touchpoint Across Teams
Popai Health equips care teams with the tools they need to coordinate and streamline care across diverse healthcare settings.
Managing high-risk populations is a growing challenge for healthcare organizations, requiring the attention of nursing teams and constant patient relationship management. Popai helps the following Care Management and Case Management teams focus on patient interactions and operate at the top of their license: transitions of care, discharge planning, CCM, SDoH, quality and plan compliance.
The highest volume of patient interactions is typically associated with Patient Access centers or call centers. Patients may share critical information about their care, that sometimes may not reach its destination. Popai assists with increasing the efficiency of these operations, eliminating manual tasks and enabling call center agents to align with organizational best practices.
Patient engagement can be highly nuanced, especially with complex medical conditions—navigating patients through care, ensuring they understand their treatment, stick to it, and get referred to the right specialist at the right time. Popai offers solutions for the specialties like cardiology, oncology, endocrinology and neurology.
In today's evolving healthcare landscape, with rising chronic conditions and increasing medication complexity, pharmacist-led patient engagement is vital for bridging care gaps, enhancing adherence, and spotting risks early to improve outcomes and reduce costs. Popai helps pharmacy teams focus on impactful interactions by analyzing call content, uncovering risks and prioritizing interventions.
With rising patient volumes and increasingly complex care pathways, effective scheduling and referrals are crucial for maintaining continuity of care and optimizing patient access. Challenges like no-shows and gaps in referral follow-through can impact outcomes and resource utilization. Popai streamlines scheduling processes by surfacing key patterns, automating care coordination calls and predicting no-show risk based on information shared by patients.
Transform Your Care Delivery Today
Experience the power of voice AI and streamline care coordination with actionable insights from every call. Try Popai and unlock the hidden value in your daily care coordination interactions.
