Understanding your patients starts with listening

Popai turns every conversation into deep patient context that drives better care.

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A dynamic view of the person beyond the chart.

EHRs were designed for billing. They were not designed to capture what shapes a patient’s life. Popai turns those signals into deep patient context that reflects the full picture.

Patient:
72-year-old with COPD and diabetes 30 days post heart-failure discharge
May 13
May 19
May 24
June 2
June 12
EHR
New medication started
Spironolactone
“I stopped taking that new pill. It’s making my stomach hurt.”
“My daughter is in Ohio for two weeks, I don’t have a way to get to my appointment.”
EHR
Follow-up: no-show
Missed the post-discharge cardiology appointment.
EHR
Readmission: heart failure decompensation
Admitted via emergency department with fluid overload.
Patient:
72-year-old with COPD and diabetes, 30 days post heart-failure discharge
May 13
EHR
New medication started
Spironolactone
May 19
“I stopped taking that new pill. It’s making my stomach hurt.”
May 24
“My daughter is in Ohio for two weeks, I don’t have a way to get to my appointment.”
June 2
EHR
Follow-up: no-show
Missed the post-discharge cardiology appointment.
June 12
EHR
Readmission: heart failure decompensation
Admitted via emergency department with fluid overload.

Patient context directs what happens next.

Popai orchestrates every interaction around the patient, lifting engagement and outcomes.

Action that matters

Channel that engages

Where each patient responds best, and whether with a person or an AI agent.

Timing that works

When to reach each patient, based on their engagement patterns and preferred times.

Message that lands

How to drive action with each patient, in language and tone that fit their culture.

Patient context lives in everyday conversations

See what calls can reveal

High visibility, integrated view

Popai combines what patients say with what your systems already hold into one continuously updated view.

The right context, the moment it's needed

When an interaction begins, whether with a care manager or an AI agent, Popai surfaces what matters now and the next best action.

After more than 25 years serving New York City’s most vulnerable populations, I’ve learned that many critical insights often come from the conversations we have with our patients.

Dr. Sumir Sahgal

Chief Medical Officer, Essen Health Care

Popai identifies the needs the care manager heard but didn’t really hear.

Jeremy Merrill

Senior Director of Behavioral Health Initiatives, New Horizon Counseling Center

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