Popai Health Resource Center

NHCC cut documentation time by 67% to 89% and raised billable services 6–8 percentage points

Judged member calls at a health plan and a provider organization show non-adherence on 8.6% and 5.6% of calls

One in five routine calls at a health plan and a provider organization carried a documentable social need

Critical issues surface in patient calls but go uncaptured, causing missed risks and avoidable hospitalization

Routine care calls hold critical information, but it often goes uncaptured, leading to preventable readmission

Patient Conversation Intelligence Converts Healthcare's Largest Patient Engagement Blind Spot Into Action and

AI is learning to listen. Voice data may be healthcare's hidden goldmine